At Frankel Building Group, homeowner satisfaction is our first priority.

If you come across any problems with any aspect of your home, we would like to address the issue as soon as possible. We urge our homeowners to use this section to directly contact our key trades and vendors.

Please fill out the Online Warranty Request Form even after contacting our trade partners so we can track your issue to completion.

Contact Information

Click a category below to view current contact information.

Plumbing, Air Conditioning & Heating

Plumbing
Phone: (281) 341-7586Fax: (281) 341-1721
If you do not receive a response within 2 days, please contact
Carlos Rivera directly at
(281) 831-4881.


Air Conditioning & Heating
  • Water heater issues are handled by the plumber.
  • Homeowner responsible for changing air filters.
Phone: (713) 733-9241Fax: (281) 412-8296
If you do not receive a response within 48 hours, please contact
Laura directly at
(832) 347-0763.

Utilities

Service Providers
You may choose any service provider you wish. We frequently use and recommend Reliant Energy.
Phone: (866) 735-4268Fax: (713) 207-9756
Our account representative is Susan Nguyen.
Please feel free to contact her by phone at
(713) 497-5240.


Utility Transfer Assistance
Should you need any assistance transferring your utilites please contact Frankel Building Group directly at (713) 623-4646.


Outages & Issues
Electricity issues such as a power outage should be reported to Centerpoint Energy.
Phone: (713) 207-4370Fax: (281) 530-1589
Centerpoint Energy Gas Line Repair
For gas line issues please call (713) 207-4806.


City Information

City of Houston
The City of Houston's website provides information on schools, courts, city projects, and more. Visit www.houstontx.gov.

West University Water(713) 662-5824
Bellaire Water(713) 662-8170
Cinco Ranch MUD #1(281) 578-4200
Cinco Southwest MUD #4(713) 860-6400
City of Houston Water(713) 371-1400
City of Hunters Creek Village(713) 465-2150
City of Piney Point Village(713) 782-0271


Exterior Finishes

Marble, Granite, etc...
Phone: (281) 351-7195Fax: (281) 351-7198
If you do not receive a response within 48 hours, please contact
Seeton Pollock directly at
(281) 743-4671.


Doors & Weatherstrips
Threshold & weather-stripping of all doors except front entry.
Phone: (800) 345-2791

Fax: (979) 725-8911

Garage Door
Phone: (713) 983-8771Fax: (713) 983-9441
For your convienience, there is a 24-hour
emergency service at
(713) 539-1168.

Interior Finishes

Lighting & Hardware
Phone: (281) 556-6500Fax: (281) 556-6507
If you do not receive a response within 48 hours, please contact
Brent directly at
(832) 493-2167.


Paint
Please call us directly at (713) 623-4646 for any paint-related issues.

Electrician, Audio, Video & Security

Phone: (281) 530-7900

Fax: (281) 530-7930

Appliances

Personal Note from our Appliance Specialist
Congratulations on your new Frankel Building Group home! My name is Jim Kendra and my company has worked closely with the Frankels and provided the appliances for their homes for two decades.

I want to make sure your experience in your new home, specifically with your appliances, is pleasurable and trouble free. All your Subzero/Wolf product are covered by a 2 year warranty, all other appliances carry a one year warranty that begins when you close on your new home.

Should you experience any difficulties with your appliances that require service, please call 713-781-2222 and speak with me or my assistant Whit Haworth immediately as we have all your model and serial numbers on file and can set up service for you with the correct factory authorized technicians. The information we'll require is the item affected, the nature of the problem, your address, contact information and closing date. We'll do our best to resolve any service issue you may have as quickly as possible.
Phone: (713) 781-2222Fax: (713) 266-4646
If you do not receive a response within 48 hours, please contact
Jim Kendra directly at
(713) 202-1751.